Troubleshooting DSN

What problem are you having?

DSN could not be altered, Internal error

Cause: This error occurs, if HC is unable to update DSN for specified database.

Solution: Check the database file path, if it is valid or not.If database path is valid, then ask host admin to register the DLL AdvDSN.dll.

 

Update failure

Cause: This error occurs, if HC is unable to update DSN in system's database.

Solution: Ask host admin to check the ODBC DSN for HC database. The DSN name for HC is HCDatabase ( unless specified different name during or after setup ), and it should point to AdvWebAdmin.mdb (For Access) in HC install path, or point to SQL database for HC.

 

An error occurred in DSN creation

Cause: This error occurs, if HC is unable to update DSN for specified database.

Solution: Check the database file path, if it is valid or not.If database path is valid, then ask host admin to register the DLL AdvDSN.dll.

 

When I try to edit my DNS Zone file through HC, I get the error Path for File or Folder was not found

Cause: This error means that you had created that zone file with some other DNS server and then changed your DNS server in HC settings, so path also changed and HC can't find the DNS file on current path.

 

 

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