FAQs About Installation

Question: We downloaded a demo, and  tried to install but keep getting an error saying Virtual Directory Creation Failed. We've tried this on several servers and keep having the same problem. 
Answer Windows NT 4.0 does not has ADSI installed by default on it, where as Win2k has this installed by default (HC requires ADSI for domain management scripts). Download and install ADSI 2.5 from Microsoft site and install it, after that reapply ADO (mdac_typ.exe version 2.6, Download ) binaries as ADSI install corrupts the ADO binaries.
 

Question: You say Hosting controller requires WSH (Windows Scripting Host) and ADSI (Active Directory Service Interface). Does this mean that the Windows 2000 server has to be a Domain Controller.
Answer HC does not necessarily requires Windows 2000 to be a domain controller. ADSI is installed by default on Windows 2000. If you are using NT 4, then you may need to download ADSI from Microsoft web site.

Question: We want to upgrade HC to a new version, would this cause trouble of any sort. We will have to make all the settings again ?.
Answer Upgrade to newer version is very simple and smooth process. You just have to take a backup of your database and after the upgrade, just replace it again. After the upgrade, HC will automatically load all the settings from registry, so you don't have to make all the settings again.

Question: I have installed HC on win2k Advance Server. Got DNS, IIS, ODBC, ADSI installed. But when I try to login, it doesn't accept login/password, and these were done on the setup of HC.
Answer Please make sure that

1. ODBC DSN for HC is created (DSN name is HCDatabase by default)

2. DSN name is correct in HC settings.

3. Confirm that host admin and reseller users exist in NTFS accounts. Try to change password for them too and then login.

Question: Can i upgrade from v.1.1 to v.1.4. I am afraid to lost all web sites users.
Answer Yes, you can upgrade from v.1.1 to v.1.4 any time without any problem. Follow the steps below

1. Take backup of your existing HC database (database name is AdvWebAdmin.mdb).

2. Uninstall the current version.

3. Install the new version.

4. Replace the database backup and the upgrade is complete.

Question: Downloaded and installed latest version. Got an error during virtual directory creation, so manually did that. Now I get a db error.

[Microsoft][ODBC Microsoft Access 97 Driver] Can't open database '(unknown)'. It may not be a database that your application recognizes, or the file may be corrupt.
Answer There are two possibilities for this error

1. DSN is not created, DSN name is HCDataBase by default. Make sure that a system DSN with this name is created in ODBC.

2. DSN string is incorrect in HC Settings. To check the DSN string follow the steps below.

I. In Start menu Programs folder, go to NT Web HostingController and click Settings. The Settings utility dialog will appear.

II. In Settings dialog click on General tab and check the DSN name in Data Source Name box.

Question: I have a bad installation of Hosting Controller. When trying to uninstall, it looks like it is uninstalled but then when i try the reinstall it detects the prior installation. How do I avoid this.
Answer If uninstall is unsuccessful to remove a corrupt installation, follow the steps below.

1. Open Registry (regedit.exe), and go to the following key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

2. look for NT Web Hosting Controller stringin 1st, 2nd or 3rd key. Delete the key having this string.

Now, If needed, take backup of HC database and remove the folder where HC is installed. This will allow you to do a fresh installation without detecting a prior install.