FAQs About DNS

Question: Which DNS servers does HC supports.
Answer See the version check list for the list of supported DNS servers.

Question: When I try to edit my DNS Zone file through HC, I get the error 'Path for File or Folder was not found' .. 
Answer This error means that you had created that zone file with some other DNS server and then changed your DNS server in HC settings, so path also changed and HC can't find the DNS file on current path.

Question: HC does not seem to find any domains on my Name Server. Does anything have to be installed on the Name Server (besides all the DNS things). Do I have to run HC Secondary or install some type of component.
Answer Only domains created with HC will be displayed in DNS Manager of HC interface. The domains which are created outside of HC will not be displayed.

Question: Is it possible to have *.domain.com point to the same site. In DNS you can specify * IN CNAME www. But can you then specify in Hosting Controller for a particular domain to catch all domains *.domain.com, or you have to specify one by one.
Answer You can not specify * in HC to catch all *.domains.com. You need to specify each domain one by one.

Question: Is it possible to make HC automatically add an extra DNS when creating a host. Besides ftp. and www. I would like an stats.domainname.com entrance to the IP of the stats server.
Answer No, this is not possible. For this you have to manually create the DNS entry through DNS Manager.

Question: What is Reseller DNS option for. Do I have to setup name servers for resellers.
Answer You actually don't setup name servers for resellers. When you choose that option it will make the entries on the DNS files (Zone Files) to have different name servers than your server's default name servers.

You usually do this when your reseller has his name servers located somewhere else, where he can edit his name servers.

Question: I am using Windows 2000 Advanced Server and i create a domain in HC, the zone file is created ok, but the DNS wont read it in. The zone is not displaying in MS DNS.
Answer If you are using MS DNS, this problem occurs due the following reason.

1. The DNS is setup to load zone from File. HC supports only Registry DNS. To change this settings, follow the steps below.

I. Open MS DNS, right click on DNS name and click Properties.

II. In Properties dialog, click on Advanced tab. Select From Active Directory and Registry from Load zone data on startup select box.

III. Click Ok toapply new setting. Restart the DNS and zones should start displaying.

If your DNS was set to load zones from File andthere are zones present in DNS, then you need to delete all the zones from DNS server first and then follow the procedure described above.