FAQs About Accounts and Accounts Management

Question: Does HC sends email on account creation.
Answer No, HC does not send e-mail notification upon account creation.

Question: When you create a Host Admin it creates a virtual dir under MS FTP named after the user name. That's fine, but why does it also create a virtual dir for each domain under MS FTP. 
Answer ANSWER HERE

Question: I created a couple of users logged in as a reseller, then deleted them to test out HC behaviour. Now I want to add the users again and, even though the deleted users are not appearing in Accounts, when I try to create them, it says user already exists.
Answer To create a deleted user again, you have to manually delete his account in NTFS accounts. If you are using 1.4 or later version, you will not have to delete the user manually.

Question: I have problem creating users from hcadmin and resadmin accounts. When the details of a new user is submitted, the next page shows access denied.
Answer You must change the anonymous user from IUSER_Machine to the AdvWebAdmin user for the HC virtual directory, the virtual directory name is AdvAdmin by default.

Question: The admin user was deleted by mistake. How do I create a new admin user. What privileges so I need to give the admin user.
Answer Just create the user with the same name as it was before in operating system, this user should belong to Administrator group.

Question: How can I be sure the users I created then deleted are really deleted, and if not, how can I eradicate them so I can re-use the user names.
Answer If the deleted user is not displaying in Account Manager, this  means that his account is successfully deleted. You may recreate his account again through Account Manager. If you are not using version later than 1.4, you will need to delete the user account from NTFS accounts first before trying to recreate.

Question: How do I retrieve user password in case someone forgot or lost their confirmation email.
Answer Hosting Controller stores passwords in operating system. This is meant for protection, as passwords cannot be obtained from the operating system.

There are two ways to reset the password.

1. Password can be changed from control panel. see the topic Change Password in Manage Accounts section of manual.

2. User accounts are created in operating system, so the host can reset the password in the operating system.

Question: Can I determine the number of email boxes a reseller may assign to web sites.
Answer: Yes, you may set Mail Box Quota under Quota option for each reseller. If the Mail Box Quota is set to 10, the reseller will be allowed to assign maximum of 10 mail boxes to each domain.

You may further restrict mail quotas from within mail server's web based interface, if supported.